FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering, sizing, shipping, returns and A Winkley Apparel.

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HOW DO I CHOOSE THE RIGHT SIZE?

Check the size guide on the product page before ordering. If you’re between sizes, compare the garment measurements with a shirt or hoodie you already own and like the fit of. Because our garments are made to order, it’s worth double-checking your size before checkout.

HOW LONG WILL MY ORDER TAKE TO SHIP?

A Winkley Apparel products are made to order, so please allow time for production before dispatch. Once your order has shipped, tracking will be provided where available. Delivery times vary depending on your location.

HOW MUCH IS SHIPPING?

Standard shipping within Australia is $12.95. Orders of $200 or more qualify for free standard shipping Australia-wide.

CAN I EXCHANGE AN ITEM IF I ORDER THE WRONG SIZE?

Yes. You can request an exchange or store credit within 30 days of receiving your order, provided the item is unworn, unwashed and in its original condition. Return postage for size exchanges or change-of-mind returns is the customer’s responsibility.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Contact us as soon as possible and include photos of the issue where you can. We’ll work with you to arrange an appropriate remedy, which may include a replacement or refund. Your rights under Australian Consumer Law still apply.

HOW SHOULD I CARE FOR MY AWA GARMENT?

Follow the care instructions shown on the individual product page. As a general rule, wash cold, avoid bleach, and don’t iron directly over printed artwork. Washing inside out can also help preserve the print.

ARE AWA PRODUCTS MADE TO ORDER?

Yes. A Winkley Apparel garments are printed to order rather than held as large volumes of finished stock. This means your item is produced after you place your order.

WHAT IS THE STICK WITH IT PROJECT?

The Stick With It Project is about encouraging people to check in on their mates, start conversations and remind others they don’t have to face the hard days alone. What began as a simple message has grown into a community project built around support, mateship and sticking together.