SHIPPING & RETURNS
A Winkley Apparel garments are made to order. Please allow time for production before your order is dispatched.
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SHIPPING
Australia-wide standard shipping: $12.95
Free shipping: Orders $200 and over
Once your order has been dispatched, tracking information will be provided where available.
Delivery times can vary depending on your location and the fulfilment provider.
SIZE & CHANGE OF MIND
We want you to be happy with your order.
If you change your mind or order the wrong size, you may request an exchange or store credit within 30 days of receiving your order.
To be eligible:
- Items must be unworn and unwashed.
- Items must be in their original condition.
- Please contact us before returning an item.
- Return postage for change-of-mind or size exchanges is the responsibility of the customer.
We do not offer cash refunds for change-of-mind purchases.
As our garments are made to order, we strongly recommend checking the size guide and your selected colour before placing your order.
FAULTY OR INCORRECT ITEMS
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible and include photographs of the issue where possible.
We will work with you to arrange an appropriate remedy, which may include a replacement or refund.
Where applicable, reasonable return costs associated with a faulty, damaged or incorrectly supplied product will be covered by A Winkley Apparel.
Nothing in this policy limits your rights under the Australian Consumer Law.
NEED HELP?
If you have a question about your order, shipping, sizing, exchanges or returns, please contact A Winkley Apparel through our Contact page.